About the Platform

Illumina® Connected Analytics is a cloud-based software platform intended to be used to manage, analyze, and interpret large volumes of multi-omics data in a secure, scalable, and flexible environment. The versatility of the system allows the platform to be used for a broad range of applications. When using the applications provided on the platform for diagnostic purposes, it is the responsibility of the user to determine regulatory requirements and to validate for intended use, as appropriate.

The platform is hosted in regions listed below.

Region NameRegion Identifier















South Korea


United Kingdom


United Arab Emirates


United States


The platform hosts a suite of RESTful HTTP-based application programming interfaces (APIs) to perform operations on data and analysis resources. A web application user-interface is hosted alongside the API to deliver an interactive visualization of the resources and enables additional functionality beyond automated analysis and data transfer. Storage and compute costs are presented via usage information in the account console, and a variety of compute resource options are specifiable for applications to fine tune efficiency.

Getting Started

The user documentation provides material for learning the basics of interacting with the platform including examples and tutorials. Start with the Get Started documentation to learn more.

Getting Help

Use the search bar on the top right to navigate through the help docs and find specific topics of interest.

If you have any questions, contact Illumina Technical Support by phone or email:

Illumina Technical Support | techsupport@illumina.com | 1-800-809-4566

For customers outside the United States, Illumina regional Technical Support contact information can be found at www.illumina.com/company/contact-us.html.

To see the current ICA version you are logged in to, click your username found on the top right of the screen and then select About.

Other Illumina Products

To view a list of the products to which you have access, select the 9 dots symbol at the top right of ICA. This will list your products. If you have multiple regional applications for the same product, the region of each is shown between brackets.

The More Tools category presents the following options

  • My Illumina Dashboard to monitor instruments, streamline purchases and keep track of upcoming activities.

  • Link to the Support Center for additional information and help.

  • Link to the order management from where you can keep track of your current and past orders.

Release Notes

In the Release Notes section of the documentation, posts are made for new versions of deployments of the core platform components.

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